Terms & Conditions of Sales
2. Orders / Contract
Orders must be received online from the website www.lovapple.eu or by phone from the call center 24630 55158 – 55258. Your online order is considered received by “LOVAPPLE” from the moment you receive the relevant information marked ” In progress “. Order status updates appear on the user’s screen and are emailed to the user’s registered email address. Your order is considered binding when in the order status there is the indication “Completed” or “Sends”. The status of the order is updated when changes occur during the management of your order. You must check your listing and notify “LOVAPPLE” immediately (no later than 1 hour from the date of receipt of the electronic notice marked “In progress” in writing for any error, otherwise the information in your listing will apply to Before sending the Order Form, you have read the following information: – The listed prices of the various products displayed on the pages of the website include the legal VAT – The prices of the online store are subject to change at any time without notice. – “Deal” or “Hot Deal” means that the product is in a limited-time offer, the offer expiration time is displayed in the product tab, a “Deal” or “Hot Deal” offer may expire before – LOVAPPLE bears no responsibility and does not cover disputes in the prices of products purchased from a physical store “LOVAPPLE” and the customer found afterwards the existence of a lower price in its online store or vice versa. – The various product offers are valid until stocks are exhausted. In case of low / limited availability of product stock that has been offered, “LOVAPPLE” reserves the reasonable right to execute the relevant orders based on the satisfaction of as many of its customers as possible, ie orders registered by different / separate users. “LOVAPPLE” strives to provide you with high quality services on a daily basis. “LOVAPPLE” in good faith, is not responsible and is not liable for any errors in features, photos and product prices listed on the website www.lovapple.eu and can not guarantee that there will be no errors for any reason during the import or / and updating the characteristics and / or price of a product. In the context of good faith and for your own protection, if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding with its order, contact the Customer Service Department at 24630 55158 – 55258 by landline or mobile or by sending an e-mail to email@example.com “LOVAPPLE” provides you with the opportunity to order the products available through its online store and pick up the products at your door from the cooperating courier companies in Greece. This possibility is provided to you under the following terms and conditions: – You must have already provided on the website of “LOVAPPLE” the necessary information to verify your identity (ie, name, email address, contact phone number, Username) and the Personal Security Code (Password) – In case it is found that a user is abusing this feature provided by “LOVAPPLE” (eg repeated ordering of items through the online store and not receiving them from the courier, etc.), “LOVAPPLE” may refuse and refuse the order of the user in question.
3. Order cancellation
You can cancel your order at any stage of completion by calling 24630 55158 – 55258 from landline and mobile or by email at firstname.lastname@example.org. Depending on the progress of your order, we will inform you about the options you have.
4. Delivery / Ownership / Risk
The products can be sent to you anywhere within the Greek Territory. The products will be sent to the place you have indicated to us in the Order Form by courier service or postal service. In areas where it is not possible to send your order through the courier service, the shipment will be made through the Hellenic Post Office at the time of shipment provided by the Hellenic Post. Shipments will be made daily and Saturday, except Sundays and holidays (local and not). “LOVAPPLE”, subject to condition 8, will make every effort to send you the products within 1-3 working days (Monday to Friday). In case some of the products are not immediately available and provided that they can be ordered from the suppliers of “LOVAPPLE”, the delivery time is set at approximately 5-20 working days (Monday to Friday) depending on the category product. The place of delivery is mentioned in the “Order Registration”. Ownership of the Product is transferred after full payment, while the risk is transferred upon delivery.
5. Product Warranty
In order to send and confirm each order to “LOVAPPLE” or to its online store www.lovapple.eu, you must read and accept in addition the content related to the provided or not provided guarantees, in the guarantee section, which you will find in the description of each product within the online store www.lovapple.eu. By proceeding with the ordering or purchasing process from the “LOVAPPLE” store, you confirm that you have read and accepted all the terms, procedures and explanations mentioned in this text and in the references made within it. 5.1 Seller Liability for Real Defects or Lack of Agreed Properties
In the event of LOVAPPLE being liable for a defect or lack of contracted product quality (“legal warranty”), the buyer is entitled to (a) request that, without charge, the product be repaired or replaced with another, except if such an action is impossible or requires disproportionate costs, b) to request a reduction in price or c) to withdraw from the contract of sale, unless it is an insignificant actual defect. In order for a property to be considered contracted, it must have been agreed in writing. If the buyer chooses to correct or replace the product, “LOVAPPLE” must make the correction or replacement within a reasonable time. The above by law (AK 540) rights of the buyer expire after two years. In any case you find a defect you have the opportunity to contact our online store immediately after delivery the same day or the next business day at 24630 55158 – 55258 or email email@example.com.
5.2 Supplier Liability and Warranty New products with a long shelf life (“durable consumer goods”) must be accompanied by a written warranty from the manufacturer of the product or the company that imported the product into the EU or the company appearing as a manufacturer (“Supplier”) . The Supplier must provide the consumer in writing, in the Greek language or with internationally established symbols, clear and complete instructions for the safe use, maintenance, upkeep and full utilization of the product and information on the risks during its use and maintenance. The guarantee must include, in simple, legible and comprehensible wording in the Greek language, at least the name and address of the guarantor, the product to which the guarantee refers, its exact content, its duration and the extent of its territorial validity. The guarantee must comply with the rules of good faith and not be waived by excessive exemption clauses. The warranty period must be reasonable in relation to the time during which these products are expected to remain technologically up-to-date, if this time is shorter than their probable shelf life. “LOVAPPLE”, as long as it is a Supplier according to the above, encloses in its products with long life, the conditions concerning their safe use and maintenance, and with which the buyer must comply.
“LOVAPPLE” does not provide a guarantee, nor does it guarantee protection for the suitability of a product sold for any specific purpose.
6. Right of Withdrawal due to repentance
You have the right to return the products you bought from our online store, free of charge and without having to tell us the reason why you want the products returned, within four (4) calendar days from the date you receive the products . In this case, only the direct cost of returning the products is borne by you. Returns are only accepted if the products you wish to return are in the same condition in which you received them, ie they have not been unsealed or their packaging has been tampered with, along with the retail receipt or invoice. In case of Withdrawal-Change of Opinion you have the opportunity to return the product yourself to a “LOVAPPLE” store. In case you choose pick-up from an address of your choice, you are asked to fill in the Return Form that exists on our website. We receive the product from your place with a charge of 5 € if it is a Withdrawal-Change of Opinion. Depending on the way you chose to pay for your order and the way in which their refund will be made, your refund will be completed within 30 days from the date we receive the products. The return can be made by crediting your bank account that you will notify to “LOVAPPLE”. Otherwise, your statutory rights as described in the paragraph above apply. In order to send and confirm each order in “LOVAPPLE” or in its online store www.lovapple.eu, you must read and accept in addition the content related to the conditions of return, in the section Return of products. By proceeding with the ordering or purchasing process from the “LOVAPPLE” store, you confirm that you have read and accepted all the terms, procedures and explanations mentioned in this text and in the references made within it.
7. Force Majeure
“LOVAPPLE” is not responsible for delays in execution (including delivery) due to cases which cannot be attributed to “LOVAPPLE” or due to force majeure and therefore “LOVAPPLE” is entitled to an extension of execution time . Examples include strikes, terrorist acts, war, supplier / transportation / production problems, exchange rate fluctuations, government or legislative acts, and natural disasters. If such incidents last for more than 2 months, this Agreement may be terminated by either party without compensation.
8. Modification of the terms hereof
LOVAPPLE reserves the right to modify or renew the terms and conditions of transactions. The modification or renewal will take effect as soon as this text is informed of any change.
If any part of this Convention is found to be void or unenforceable by a court decision, the remainder of the Convention shall remain in force. LOVAPPLE may enter into an agreement to outsource its obligations to an appropriate third party. Otherwise, neither party will be entitled to assign or transfer its rights or obligations. All notifications must be made in writing (by hand, by e-mail, fax or letter by first class mail, which will be deemed to have been delivered 48 hours after posting).
10. Applicable Law – Jurisdiction
This Convention is governed by European and Greek law, in particular the legislation governing matters relating to e-commerce, distance selling and consumer protection, and is subject to the exclusive jurisdiction of the courts of the Prefecture of Kozani.